Refund & Cancellation Policy
This policy explains when orders may be cancelled, when refunds may be approved, what charges are non-refundable, and how Amedu Distribution Limited handles disputes, returns and chargebacks.
Overview
Amedu Distribution Limited ("ADL", "we", "us", or "our") supplies agricultural commodities, trade support and logistics-related services. Because our products are often sourced, inspected, packed, exported, or arranged through third parties, refund and cancellation rights must be limited to protect both ADL and its customers from avoidable loss.
Unless ADL expressly confirms an order in writing, website submissions are treated as requests only. A request, quotation, invoice, pro forma invoice, or payment instruction does not itself create an automatic right to a refund.
Key Terms
Final acceptance matters
A binding contract arises only after ADL confirms acceptance in writing. Until then, ADL may reject or cancel any request for legitimate business reasons.
Non-refundable costs
Bank charges, transfer fees, FX differences, inspection fees, sourcing costs, logistics charges, customs-related costs and third-party fees may be non-refundable.
Custom or sourced goods
Goods sourced, reserved, processed, inspected, packed or customised specifically for a buyer may not be refundable once procurement activity has begun.
Protective approach
Where ADL agrees to a refund, it may be reduced by any costs already incurred in relation to the order, to the fullest extent permitted by law.
Refund & Cancellation Policy
1. Requests and acceptance
Website orders, quotation requests, sample requests and similar submissions are treated as requests only. No binding contract exists until ADL confirms acceptance in writing, issues a written order confirmation, or otherwise expressly accepts the request.
2. Cancellation before acceptance
A request may be withdrawn before ADL accepts it in writing. However, if ADL has already begun sourcing, reserving, packing, processing, documenting, inspecting, booking, or otherwise preparing for the order, ADL may recover the costs already incurred to the fullest extent permitted by law.
3. Cancellation after acceptance
Once ADL has accepted an order in writing, any cancellation request is subject to ADL's written approval. ADL may refuse cancellation where goods have already been sourced, reserved, processed, loaded, dispatched, booked, exported, or otherwise committed.
4. Refund eligibility
Refunds are not automatic. Where ADL approves a refund, the refund amount may be reduced by any costs already incurred, including sourcing, packing, handling, inspection, freight booking, logistics, customs, payment processing, banking, storage and other third-party charges.
5. Non-refundable charges
To the fullest extent permitted by law, the following are non-refundable unless ADL expressly agrees otherwise in writing: bank fees, transfer charges, FX differences, card processing fees, sourcing fees, inspection fees, documentation fees, handling charges, logistics costs, storage charges, customs-related costs, insurance costs, and third-party charges.
6. Custom, special or made-to-order items
Products sourced or arranged specifically for a buyer, including special lots, bespoke orders, emergency procurement, or customised packaging, may not be refundable once ADL or its suppliers have begun work on the order.
7. Dispatch and shipment status
Once goods are dispatched, loaded, handed over to a carrier, or otherwise transferred for shipment, refunds will generally not be available except where required by applicable law or expressly agreed in writing by ADL.
8. Defective, incorrect or damaged goods
If a buyer believes goods are defective, incorrect, or materially inconsistent with the agreed specification, the buyer must notify ADL promptly with supporting evidence. ADL may, at its sole discretion and where appropriate, offer inspection, replacement, credit, partial refund or another reasonable remedy instead of a full refund.
9. Returns
Returns are generally not accepted for agricultural commodities once goods have been packed, dispatched, loaded, exported, or delivered, except where ADL agrees otherwise in writing or applicable law requires a different outcome.
10. Processing time
Approved refunds will be processed through the original payment method or another method chosen by ADL, subject to banking, card issuer, payment gateway and currency settlement timelines. ADL is not responsible for delays caused by third-party financial institutions.
11. Chargebacks and disputes
Buyers should contact ADL first before initiating a chargeback or payment dispute. Unjustified chargebacks may be contested, and ADL may suspend further transactions while a dispute is being reviewed.
12. Evidence and verification
ADL may require order numbers, payment references, photographs, inspection records, delivery documents, and other reasonable evidence before approving any refund, replacement or credit.
13. Statutory rights
Nothing in this policy excludes or limits any non-excludable rights that may apply under mandatory law. However, ADL reserves all rights available to it under applicable law to limit refunds where permitted.
14. Liability cap
To the fullest extent permitted by law, ADL's aggregate liability arising from or relating to any order, cancellation, refund, replacement, credit or related dispute shall not exceed the amount actually paid to ADL for the affected order.
15. Governing law
This policy is governed by the laws of the Federal Republic of Nigeria, and any dispute should first be raised with ADL in good faith using the contact details below. If unresolved, the competent courts in Nigeria shall have jurisdiction, subject to any mandatory legal rule that cannot be excluded.